Tess McCann & Vincent Ng – MCNG Marketing

Hello Vancity Profile: Tess McCann & Vincent Ng – MCNG Marketing

MCNG Marketing is a leading restaurant marketing and consulting agency in Vancouver. An agency with over 23 years of combined experience in the restaurant and hospitality industry with a solid proven track record of increasing sales for their clients.

Tess McCann, the CEO of MCNG Marketing, loves people and that is the reason she has worked in the hospitality industry for 13 years. She really believes that customer service is the key to success in this field.

She has a business and marketing background from Carleton University in her hometown of Ottawa and has been here and been loving Vancouver since 2007.

With over 10 years experience in spa and salon industry, she has helped small and large locations improve their profitability and reputation through marketing and customer service. She has worked as project manager to plan and promote openings as well as expansions in this field. Here in Vancouver, Tess has worked with industry greats such as Rain Salon and Boutique.

Tess has always had a passion for food — simply put, she loves to eat great food. But that passion extended past just being a consumer when she used her experience to transition into working more specifically in restaurant marketing with clients such as Cosca and Novo Pizzeria.

Vincent Ng is a man with big smiles and a friendly heart that has worked in internet and digital marketing for over four years. He is the President of MCNG Marketing , and is responsible for overseeing the social media and online campaigns of their client.

Vincent has been an opening speaker, along with C.E.O, Ryan Holmes, from Hootsuite, at the International Internet Marketing Association’s Fusion 2011 conference, where he discussed brand loyalty through mobile gamification. He was also a speaker at Social Media Week in Vancouver in 2011 where he presented on how to use social media to get customers into restaurants. It’s not uncommon to see Vincent speaking at a variety of events at the University of British Columbia every year to students in the Sauder School of Business, and in the Faculty of Arts.

Previously to MCNG, Vincent worked as a Regional Manager for the Silicon Valley tech startup, RewardMe, where he worked with restaurants on developing mobile loyalty programs using QR codes. Vincent is also the public relations manager for BlueBat, the creators of the BlueBox gaming engine which helps gaming companies create social games more easily. BlueBat one of the five tech startups that was selected into Growlab’s 2012 spring cohort accelerator program.

He is best known for the time that he delivered a pizza on behalf of his client, Novo Pizzeria and Wine Bar, to an out of town guest who was landing in Vancouver at 8am on a weekday and had 1.5 hour layover because the person jokingly tweeted she would like to have a breakfast pizza from Novo. Not one to disappoint, he took her request quite seriously and personally greeted the Tweeter and delivered the pizza to Vancouver’s airport.

For more information, please visit: http://www.mcngmarketing.com

James Chung

Founder & Editor in Chief of Hello Vancity magazine. Email james@hellovancity.com

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